Free continental shipping over $150

SHPPING + RETURNS

 

Shipping

On average, it will take 2-5 business days to pack and ship an order.  Continental U.S. shipping cost is calculated automatically based on your location. Free ground shipping offered on orders over $150.

Returns

  1. In the case you change your mind and would like to return your order, please contact us at Hello@oroseetable.com before sending the item back. We will follow up with you detailing the refund process.
  2. You must notify us within 14 days of receiving the item to be eligible for a refund. The item must be in its original, and unused condition.  Please repackage your items in the original packaging to avoid any damage. (Note, we will not be responsible for items damaged or lost during the return, and will result in cancellation of your refund).
  3. The initial shipping cost is non-refundable for items returned due to change of mind. The return shipping cost must also be taken care of by the customer with the exception of receiving a wrong or defected item. A non-refundable shipping cost will be deducted from your total refund amount.
  4. Partial return: Partial returns are accepted if you wish to return only selected item from your order. Please follow the same return steps as described above as the same return policy applies.

    Returns are not accepted under the following circumstances.

    • If the return requests fall under the “NOTICE” (the unique characteristics of handmade pottery), outlined at the bottom of the product page, the return will not be accepted.
    • Returns are not accepted if the product has a sign of use or the value of the product has decreased due to negligence.
    • Please note sale items cannot be returned.
    • Do not send items back for a refund until you contact us first. Items sent without notifying us first will not be accepted for a refund.

    Returns due to shipping

    If you receive a damaged or broken item, please contact us at Hello@oroseetable.com within 24-48 hours of receiving the shipment to allow us to better resolve this issue. To help us resolve this matter with the shipper, please send us a photo of the original shipment and the damaged item.  We apologize for any inconvenience.